Information we are required to Disclose to You

As a Tax Agent our work for you is performed in accordance with the Tax Agent Services Act 2009. Under this Act, the Tax Agent Services (Code of Professional Conduct) Determination 2024 requires that we make the following disclosures to you:

1. Matters that could significantly influence your decision to engage us (or continue to engage us) for a Tax Agent Service from 1 July 2022 onward include the following:
   • None Applicable
2. The Tax Practitioner’s Board maintains a register of Tax Agents and BAS Agents. You can access and search this register here: https://www.tpb.gov.au/public-register
3. If you have a complaint about our Tax Agent services, you will need to contact your Accountant in the first instance with details by email. If they are unable to resolve your complaint within 3 business days, please contact Alexandra (Lexi) Goulden, Director, by email. Your complaint will be investigated by
   Alexandra (Lexi) Goulden. We will provide you with email acknowledgement of receipt of your complaint and our understanding of the circumstances. The email will inform you that we will attempt to resolve yur complaint with 14 days and will outline the dispute resolution process. If you are unhappy with the outcome that we propose to you, you can then make a complaint to the Tax Practitioners Board (TPB) using the link listed above. The TPB will send you an email to acknowledge the receipt of your complaint and review and risk assess your complaint. If you are unhappy with how the TPB has dealt with your complaint, the above link includes details about your review rights and who can further assist you.

Privacy Policy

1. Introduction

Welcome to The Number Factory ("we," "us," "our"). We are committed to protecting the privacy of our users in Australia. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect and process the following types of personal information:

• Personal Identifiers: Name, email address, phone number, and other contact details.
• Financial Information: Payment details for transactions on our website.
• Usage Data: Information about how you use our website, including IP addresses, browser type, pages visited, and other usage statistics.
• Cookies: Data collected through cookies and similar tracking technologies to enhance your experience on our site.

3. How We Collect Information

We collect information through the following means:

• Directly from You: When you fill out forms, register on our website, subscribe to our newsletter, or make a purchase.
• Automatically: As you navigate through our site, we collect information using cookies and other tracking technologies.
• Third-Party Sources: Information may also be collected from third-party services, such as payment processors or social media platforms, if you interact with our site through those services.

4. Use of Your Information

We may use your personal information for purposes including, but not limited to:

• Providing and managing your access to our website.
• Processing transactions and delivering services or products you request.
• Personalising your experience on our website.
• Sending you updates, promotions, and other information that may be of interest to you.
• Conducting website analytics to improve our site’s performance and user experience.
• Complying with legal obligations and protecting our rights.

5. Disclosure of Your Information

We may share your personal information with:

• Service Providers: Such as payment processors, IT support, and marketing services.
• Legal Authorities: If required by law, or to protect our rights or the rights of others.
• Business Transfers: In the event of a merger, sale, or transfer of assets, your personal information may be transferred to the new entity.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and serve targeted advertisements. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.

7. Data Security

We take reasonable steps to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure.

8. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to any inaccurate or incomplete personal information.
• Deletion: Request the deletion of your personal information, subject to legal and contractual obligations.
• Opt-Out: Unsubscribe from our marketing communications at any time.

To exercise any of these rights, please contact us at the details provided below.

9. Data Transfers

Your personal information may be transferred between our Bacchus Marsh and Kilmore Offices, where we operate. We ensure that any such transfers comply with the relevant privacy laws.

10. Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy regularly.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us on 43677443 

THE NUMBER FACTORY